By accessing the Platform and voluntarily creating a profile, all Users acknowledge and expressly and unambiguously agree to these General Terms of Use and Contracting and to the Privacy Policy and the Cookie Policy.

Acess and customer registration

In order to be a Customer of the Platform, it is essential that you meet the following requirements:

  • You must be at least 18 years of age.
  • You must truthfully complete the mandatory fields of the registration form requesting personal details such as the user’s name, e-mail address, telephone number and bank card number.
  • You must agree to these Terms of Use and Contracting.
  • You must accept the Privacy and Data Protection Policy
  • You must accept the Cookie Policy 

The User warrants that all the information regarding his/her identity and capacity provided to SURVV in the registration forms for the Platform is true, accurate and complete. In addition, the User undertakes to keep his/her details up to date.

If a User provides any false, inaccurate or incomplete information or if SURVV considers that there are well founded reasons to doubt the truthfulness, accuracy or integrity of such information, SURVV may deny that User current or future access to, and use of, the Platform or any of its contents and/or services.

When registering on the Platform, Users must choose a username and password. Both the username and the password are strictly confidential, personal and non-transferable. In order to increase the security of accounts, SURVV recommends that users do not use the same login credentials as on other platforms. If a User uses the same login credentials as on other platforms, SURVV will be unable to guarantee the security of the account or ensure that the User is the only person logging into his/her profile.

Users undertake not to disclose the details of their account or allow access thereto to third parties. Users shall be solely responsible for any use of such details or of the services of the Site that may be made by third parties, including the statements and/or contents entered on the Platform, or for any other action carried out under their username and/or password.

The user will be the sole owner of the content entered by him/her on the Platform. Furthermore, by registering on the Platform and agreeing to these Terms and Conditions, the User grants SURVV, in relation to the content that he/she may provide, a worldwide, irrevocable, and transferable license, free of charge, with the right to sub-license, use, copy, modify, create derivative works, distribute, publicize and exploit it in any way that may be deemed appropriate by SURVV, with or without any further communication to the User and without having to pay any amounts for such uses.

 

SURVV cannot guarantee the identity of registered Users, and it will therefore not be liable for the use by unregistered third parties of a registered User’s identity. Users undertake to inform SURVV immediately, using the communication channels made available by SURVV, if their credentials are stolen, disclosed or lost.

3.1 Profile

In order to complete their registration on the Platform, Users must provide certain details, such as username, e-mail address, telephone number, bank card details, etc. Once they have completed the registration process, all Users can access their profile and complete or edit it, and/or deregister, as they deem appropriate. SURVV does not store users’ payment data, which shall be processed and stored by the payment service provider as described in these Terms and Conditions and in the Privacy Policy.

3.2 credit card theft or removal

Since SURVV cannot guarantee the identity of registered Users, Users are under an obligation to inform SURVV if they have evidence that the credit card associated with their SURVV profile has been stolen and/or is being fraudulently used by a third party. Therefore, since SURVV and its payment platform are proactive in the protection of Users through the use of appropriate security measures, if a User fails to inform SURVV of the missing card, SURVV will not be liable for any fraudulent use thereof that may be made by third parties on the User’s account. SURVV suggests that Users report any theft, robbery or suspected misuse of their credit card to the police.

 

If necessary, SURVV undertakes to cooperate with the User and the competent authorities to provide reliable evidence of the wrongly applied charge. In the event of fraud, SURVV reserves the right to take any action that may be necessary if it has been detrimentally affected by the misuse of the site. 

4 terms and mandates for service operation

When a User who is registered as a Customer needs help with an errand, he/she must go to the online platform or the relevant SURVV application and request the service using the said electronic methods. The basic courier service involves the collection and subsequent delivery of a product to and from the addresses established by the Customer, provided that they are within the territory in which SURVV operates. Similarly, a Customer may ask a Mandatary to purchase products in person on his/her behalf and to collect them from, and deliver them to, the addresses specified. The Mandatary undertakes under a mandate to purchase the products ordered by the Customer on the latter’s behalf and according to his/her indications and specifications.

Customers are solely responsible for providing the correct addresses for delivery and collection on the Platform, and they therefore release SURVV and the Mandatary from any liability for negligence or error in the collection or delivery of the order as a result of the supply of incorrect addresses for collection and delivery. As a result of the foregoing, the Customer shall bear the cost arising from the provision of an incorrect address for collection and delivery on the Platform.

The Customer must provide all the information, in as much detail as possible, about the service to which the assignment relates and, if applicable, in relation to the product that he/she is asking the Mandatary to buy in a physical shop on his/her behalf. To do this, he/she may provide any comments he/she may deem useful in the “comments” section as well as, where appropriate, share a photograph with the Mandatary to identify the order. The Customer will be in constant contact with the Mandatary and may communicate with him/her at any time to ensure that he/she carries out the mandate according to the Customer’s own instructions.

In order to facilitate direct communication with the mandatary and in the event of any incidents in the processing of the order and/or in order to inform of any changes thereto, SURVV makes available to users an internal chat system allowing direct and immediate contact between the user and the mandatary while the order is being carried out. The chat session will be deactivated as soon as the user has received the product or the order is cancelled for any of the reasons envisaged. If a user wishes to contact the mandatary or SURVV after the order has been completed, he/she must use the contact form available on the Platform and contact customer service.

The Customer releases SURVV and the Mandatary from any negligence or error in the indications given by the Customer for the purchase of the product ordered for purchase in a physical store on his/her behalf. As a result of this, the Customer shall bear the cost resulting from the provision on the Platform of incorrect indications regarding the products (such as an incorrect address or product).

If the price of the product and/or service does not appear on the platform, and since the prices on the Platform are merely indicative, the Customer may set an approximate price. In such case, the service or product may be purchased by the Mandatary in person based on the Customer’s estimate and never for more than 30% above the said estimate. If the price is higher, the Mandatary shall contact the Customer to inform him/her of this situation, and it will be the latter who makes the final decision on whether or not to proceed with the purchase in person at the store. SURVV may provide an approximate price estimate, merely for the purpose of helping the User, and such estimate shall not be binding as the final price payable by the User in any event. 

If the product and/or service is not available, the Mandatary must call the Customer to set out the available options. If the Customer does not accept any of the options set out by the Mandatary and is therefore not interested in the alternative options, he/she must accept the cancellation policy set forth in these General Terms of Use (Section Nine). If the Customer does not answer the phone, the Mandatary shall wait 5 minutes before leaving.

If the Customer is not at the place agreed for delivery, the Mandatary shall retain the product for 24 hours, or for 5 minutes in the case of perishable products. In addition, the Customer must bear 100% of the cost of the basic courier service as well as the price of the product if one has been purchased or contracted through the Mandatary at the Customer’s request, and will have to pay for another service in order to receive the products that were not delivered. The Mandatary will in no event be liable for the deterioration or expiry of the product to which the assignment related.

Once the assignment has been completed, if the request included the in-person purchase of a product, the Mandatary shall give the Customer the paper receipt for such product and/or provide it by e-mail. If the object of the assignment is the mere delivery of a product, the Mandatary shall deliver it to the Customer at the exact time and place indicated by the latter. All this without prejudice to the electronic receipt for the service that will be received by the Customer at the e-mail address associated with his/her account.

At that moment, the User, who is the recipient of the service identified by the user in the order, or any third party authorized by him/her, must ratify the mandate given by signing on the Mandatary’s device. SURVV is unable to verify the authenticity of the User’s signature. If the User receives confirmation that the order has been carried out without having ratified the mandate either personally or through a recipient authorized by him/her, he/she must inform SURVV immediately so that appropriate steps can be taken by the Platform. SURVV reserves the right to check any communications of this nature made by the User for corroboration and monitoring purposes.

 

FOOD / PACKAGED PRODUCTS: SURVV recommends that, when ordering food products under a mandate, Users ask the Mandatary and/or the restaurant or establishment offering the products, using the methods available on the Platform, for information on the content and composition of the food products ordered.

5. Product returns

If a Customer wishes to return a product or make a claim about the provision of a service, without prejudice to SURVV’s ability as intermediary to take over the handling thereof, the party with ultimate liability shall always be the merchant at which the purchase was made. If the Customer obtains a refund for the purchase price, the merchant will decide how to make the refund (cash, credit card, store voucher, etc.) regardless of whether it is SURVV who pays the refund on the local merchant’s behalf. Therefore, the return of a product purchased by the Mandatary pursuant to a mandate conferred by the Customer shall be subject to the merchant’s returns policy in any event.

As certain establishments may not have premises open to the public, Users will be unable to access them for the purpose of processing any claims or returns. In such cases, they must contact SURVV’s customer service for the necessary help and support using the channels available on the Platform.

 

If a User wishes to process the return of a product because it did not match the order made through the platform, he/she must provide a photograph of the total order together with a list of the incorrect or undelivered products, as well as other proof of the inadequacy of the product requested.

The Customer must check the products delivered by the Mandatary at the delivery address before signing and ratifying the mandate. By means of the said signature, the Customer confirms and ratifies the mandate, the purchase in person or the service carried out on his/her behalf. In addition, the Customer states that a third party may ratify the mandate on his/her behalf, for example if the Customer is not at the final delivery address or has designated a third party for collection and signature. The Customer (and/or the said third party) is thus responsible for checking that the service provided is adequate as well as, where applicable, for collecting enough evidence to prove that it was not.

 

In any event, the decision regarding whether a return is appropriate will lie with the merchant in each case. The Customer must therefore inform SURVV through the methods provided by SURVV for that purpose if a dispute arises.

6. Billing and service price

Registration and use of the Platform is completely free for Customers.

The use of the Platform by Mandataries and merchants may have an associated cost to use the Platform to provide services.

The Customer only has to pay for each service requested through the Platform for his/her use thereof to order products, and to communicate through the Platform, as well as for the courier or errand services provided by third parties. In addition, for services that include the purchase of a product, the User must pay the price of such product. By registering through the Platform and providing the required bank details, Users expressly authorize SURVV to issue receipts for payment of the services requested, including the price and delivery of the products ordered.

The total price of each service may be composed of a variable percentage based on the number of kilometers travelled and the time taken by the Mandatary, as well as, where applicable in cases in which a User requests the physical purchase of a product or service, the price established by each merchant. SURVV reserves the right to change the price based on the distance travelled and/or the time slot in which the service is performed. In accordance with these terms, the Customer will be entitled to know the approximate fee for the service before contracting it and formalizing payment, unless the user has not specified the address for collection. The fee for the delivery service may vary in cases of force majeure beyond SURVV’s control that entail an increase in such fee.

The fee may include tips for the Mandatary and/or the local store, whose amount shall be solely and entirely at the User’s discretion.

SURVV reserves the right to change its prices at any time. Such changes shall take effect immediately after publication. The User expressly authorizes SURVV to send him/her by electronic means, to the e-mail address provided by the User during the registration process, receipts for the services contracted and/or the bills generated. If an invoice is required, the user must enter the relevant tax data on the platform before placing the order.

If a service is cancelled by the user once the preparation of the order by the local merchant has been confirmed and the User has been informed, SURVV shall be entitled to charge the Customer the fee applicable in each case. Similarly, if the User has asked the Mandatary to purchase a product on his/her behalf and the Customer cancels the order after the purchase has been made, the latter shall bear the cost of the delivery services provided by the Mandatary as well as the price of the product. All this without prejudice to the Customer’s ability to request a new service in order to return the products purchased or to have them delivered at a different address. In the case of non-perishable products, the User may exercise his/her right of withdrawal vis-à-vis the merchant that sold him/her the products. If the User wishes to exercise this right through SURVV, he/she must request a new service.

6.1 Payment platforms

Payment for products and/or services offered on the Platform and sold in person at Restaurants and/or stores and delivered to Customers in a deferred manner is temporarily made to SURVV, who then sends it to the Restaurants and/or stores with which it has a commercial agreement in place. The Restaurants and/or associated establishments authorize SURVV to accept payment on their behalf. Payment of the price of any product (such as food, drink, a gift, etc.) properly made to SURVV will therefore discharge the Customer’s obligation to pay the said price to the Restaurant and/or associated establishments.

Similarly, the Customer’s payment releases him/her from any obligation vis-à-vis the Mandatary, as full payment from the Customer discharges any obligation that the Customer may have vis-à-vis Partners and/or Mandataries.

Payment by Customers for products and/or services is received at SURVV’s accounts through an Electronic Money Institution. Electronic Money Institutions are authorized to provide regulated payment services in all the territories in which SURVV operates and are in compliance with the current legislation applicable to payment services for Platforms such as SURVV.

Using the payment provider contracted by it for this purpose and for the sole purpose of verifying the means of payment provided, SURVV reserves the right, as a fraud prevention measure, to request a payment pre-authorization for the products ordered through the platform. Such pre-authorization shall in no event involve payment of the full amount of the order, as this shall be done solely and exclusively after the products have been made available to the user or for the reasons set forth in these terms and conditions.

In order to provide Users with greater support, SURVV shall be their first point of contact and shall accept liability for payments made on the platform. Such liability includes refunds, returns, cancellations and early-stage dispute resolution and is without prejudice to any actions that may be taken by SURVV vis-à-vis local establishments as the sole physical sellers of the products ordered by Users.

In accordance with the foregoing, in the event of a dispute, SURVV shall provide the first line of support and shall reimburse the user if this is deemed appropriate.

 

If the User has any problem with the progress of his/her order, he/she may contact SURVV’s customer service through the methods made available to Users on the Platform.

7. Prices of products/services on the platform

All the prices stated on the Platform are inclusive of any taxes that may be applicable based on the territory from which the User operates and shall in any event be denominated in the currency in force in the territory from which the User operates.

In accordance with Clause 6 above, the prices applicable to each service shall be as published on the Platform, subject to the specific characteristics set forth above, and applied automatically at the last stage of the contracting process.

However, the prices of the products sold in restaurants and/or stores shown on the SURVV Platform may be indicative only. In any event, they correspond to the products sold in restaurants and/or stores, and they are set solely by them. The Customer may contact the Mandatary to confirm the final price of the products ordered.

The User assumes that, in any case, the price of some products may change in real time based on the establishment that sells them and on the available stock. The User may contact SURVV for any information about the order placed.

 

In accordance with the foregoing, the Customer grants the Mandatary, by means of the purchase and delivery request made through the platform, a mandate to purchase the products in person, on his/her behalf, at the price set by the merchants. The Customer may be in direct contact with the Mandatary, both when placing the order and during its delivery, to tell the Mandatary which product is being ordered.

8. Promotional codes and/or other offers/discounts

Promotional codes and/or other offers or discounts offered on the Platform must be correctly entered in the application before placing the order. Otherwise, they will not take effect and the User will be unable to enjoy their benefits.  

SURVV may at any time and unilaterally provide credits to use within the Platform or free shipping to certain users. The User acknowledges and accepts that the credits and free shipping must be used within six (6) months from the date the credit or free shipping is made available to the User on the Platform.

Whenever a cancellation is requested by SURVV in accordance with Section 9 below, the Customer shall ensure that the promotional code and/or other offer or discount is valid for future use.  When the cancellation is at the User’s request, Section 9 below will apply.

SURVV reserves the right to cancel promotional codes and/or other offers or discounts offered if it becomes aware of a fraudulent use thereof (such as, among others, redeeming a promotional code when the person redeeming it is not its legitimate recipient, the mass communication of codes or the sale of codes or discounts). Furthermore, it reserves the right to apply sanctions to users for the amount for which the Company has been defrauded as a result of such use.

SURVV will accept no liability if, due to an event of force majeure or other events beyond its control or whose need is justified, it is forced to cancel, shorten, extend or amend the conditions of promotions.

 

In particular, SURVV will accept no liability if the website is not available at any time during promotions or for a malfunction in the automated promotion system.

9. Rights of Withdrawal/Cancelation of placed orders

In accordance with the nature of the service offered by SURVV, the User is aware that, once a Mandatary has voluntarily accepted an order, the execution of the purchase mandate is considered to have started, and the User may therefore no longer be entitled to withdraw the service request free of charge.

Without prejudice to the foregoing, cancellation fees may depend on the following factors;

If the restaurant or establishment has already accepted the order and started preparing it, the User will be charged the price of the products. The user will be informed of the restaurant’s acceptance through the Platform and/or by e-mail at the e-mail address registered by the user.  

If the user cancels the order once the Mandatary has accepted it for processing, the user will be charged the cancellation fee. The user will be informed of the Mandatary’s acceptance through the Platform.

If the restaurant or establishment and the Mandatary have accepted the order for processing, the user will be charged both the price of the products and the cancellation fee.

The User may check the total cancellation fees for each order using the Platform’s “Cancel” button. The User will be shown the charge to be applied, based on the factors described above, in advance.

In the case of certain cities, it may not be possible to view the cancellation fees directly on the Platform. In such cases, the applicable cancellation fees will be those set forth in Annex II hereof.

In addition, if the Mandatary has already purchased the product ordered or contracted a service at the time of cancellation, the user may ask the Mandatary to return it. To that end, the User must pay the products’ full purchase price and delivery costs, as well as the cost of the return service. If the Mandatary has been able to return the product, its value will be refunded to the User who, as mentioned above, must pay the cost of the two collection and delivery services as well as the return service. The return shall in any event be subject to the merchant’s return policies, and the Customer therefore states that he/she is aware that, in the case of perishable products (e.g. food), the return may not be possible and SURVV will therefore be entitled to charge him/her for both the product already purchased by the Mandatary under his/her mandate and for the cost of the delivery service incurred.

If the Customer has given an incorrect delivery address for the products, he/she may enter a new address at any time provided that it is within the same city as the original order and this is a city in which SURVV provides its intermediation service. In such case, the Customer will be ordering a new service and agrees to be charged the appropriate amounts for the new delivery. If the address is in a different city from the one originally specified, this may not be modified for delivery in a new city, and the order will be cancelled, with the Customer bearing the resulting costs as provided in this clause.

SURVV reserves the right to cancel an order without having to provide a just cause. In the event of cancellation at SURVV’s instance, the User shall be entitled to a refund of the amount paid.

 

SURVV has official claim forms available to consumers, in relation to the service offered by it. Consumers may request the above-mentioned claim forms through SURVV’s customer service, and the option to access them will be sent automatically. The consumer’s e-mail must specify the exact location from which the request is being made, which must be the same as the place where the service is to be carried out. In the event of doubt, the claim should be made from the latter place.     

In accordance with the nature of the service offered by SURVV, the User is aware that, once a Mandatary has voluntarily accepted an order, the execution of the purchase mandate is considered to have started, and the User may therefore no longer be entitled to withdraw the service request free of charge.

Without prejudice to the foregoing, cancellation fees may depend on the following factors;

If the restaurant or establishment has already accepted the order and started preparing it, the User will be charged the price of the products. The user will be informed of the restaurant’s acceptance through the Platform and/or by e-mail at the e-mail address registered by the user.  

If the user cancels the order once the Mandatary has accepted it for processing, the user will be charged the cancellation fee. The user will be informed of the Mandatary’s acceptance through the Platform.

If the restaurant or establishment and the Mandatary have accepted the order for processing, the user will be charged both the price of the products and the cancellation fee.

The User may check the total cancellation fees for each order using the Platform’s “Cancel” button. The User will be shown the charge to be applied, based on the factors described above, in advance.

In the case of certain cities, it may not be possible to view the cancellation fees directly on the Platform. In such cases, the applicable cancellation fees will be those set forth in Annex II hereof.

In addition, if the Mandatary has already purchased the product ordered or contracted a service at the time of cancellation, the user may ask the Mandatary to return it. To that end, the User must pay the products’ full purchase price and delivery costs, as well as the cost of the return service. If the Mandatary has been able to return the product, its value will be refunded to the User who, as mentioned above, must pay the cost of the two collection and delivery services as well as the return service. The return shall in any event be subject to the merchant’s return policies, and the Customer therefore states that he/she is aware that, in the case of perishable products (e.g. food), the return may not be possible and SURVV will therefore be entitled to charge him/her for both the product already purchased by the Mandatary under his/her mandate and for the cost of the delivery service incurred.

If the Customer has given an incorrect delivery address for the products, he/she may enter a new address at any time provided that it is within the same city as the original order and this is a city in which SURVV provides its intermediation service. In such case, the Customer will be ordering a new service and agrees to be charged the appropriate amounts for the new delivery. If the address is in a different city from the one originally specified, this may not be modified for delivery in a new city, and the order will be cancelled, with the Customer bearing the resulting costs as provided in this clause.

SURVV reserves the right to cancel an order without having to provide a just cause. In the event of cancellation at SURVV’s instance, the User shall be entitled to a refund of the amount paid.

 

SURVV has official claim forms available to consumers, in relation to the service offered by it. Consumers may request the above-mentioned claim forms through SURVV’s customer service, and the option to access them will be sent automatically. The consumer’s e-mail must specify the exact location from which the request is being made, which must be the same as the place where the service is to be carried out. In the event of doubt, the claim should be made from the latter place.     

9. Rights of Withdrawal/Cancelation of placed orders

In accordance with the nature of the service offered by SURVV, the User is aware that, once a Mandatary has voluntarily accepted an order, the execution of the purchase mandate is considered to have started, and the User may therefore no longer be entitled to withdraw the service request free of charge.

Without prejudice to the foregoing, cancellation fees may depend on the following factors;

If the restaurant or establishment has already accepted the order and started preparing it, the User will be charged the price of the products. The user will be informed of the restaurant’s acceptance through the Platform and/or by e-mail at the e-mail address registered by the user.  

If the user cancels the order once the Mandatary has accepted it for processing, the user will be charged the cancellation fee. The user will be informed of the Mandatary’s acceptance through the Platform.

If the restaurant or establishment and the Mandatary have accepted the order for processing, the user will be charged both the price of the products and the cancellation fee.

The User may check the total cancellation fees for each order using the Platform’s “Cancel” button. The User will be shown the charge to be applied, based on the factors described above, in advance.

In the case of certain cities, it may not be possible to view the cancellation fees directly on the Platform. In such cases, the applicable cancellation fees will be those set forth in Annex II hereof.

In addition, if the Mandatary has already purchased the product ordered or contracted a service at the time of cancellation, the user may ask the Mandatary to return it. To that end, the User must pay the products’ full purchase price and delivery costs, as well as the cost of the return service. If the Mandatary has been able to return the product, its value will be refunded to the User who, as mentioned above, must pay the cost of the two collection and delivery services as well as the return service. The return shall in any event be subject to the merchant’s return policies, and the Customer therefore states that he/she is aware that, in the case of perishable products (e.g. food), the return may not be possible and SURVV will therefore be entitled to charge him/her for both the product already purchased by the Mandatary under his/her mandate and for the cost of the delivery service incurred.

If the Customer has given an incorrect delivery address for the products, he/she may enter a new address at any time provided that it is within the same city as the original order and this is a city in which SURVV provides its intermediation service. In such case, the Customer will be ordering a new service and agrees to be charged the appropriate amounts for the new delivery. If the address is in a different city from the one originally specified, this may not be modified for delivery in a new city, and the order will be cancelled, with the Customer bearing the resulting costs as provided in this clause.

SURVV reserves the right to cancel an order without having to provide a just cause. In the event of cancellation at SURVV’s instance, the User shall be entitled to a refund of the amount paid.

SURVV has official claim forms available to consumers, in relation to the service offered by it. Consumers may request the above-mentioned claim forms through SURVV’s customer service, and the option to access them will be sent automatically. The consumer’s e-mail must specify the exact location from which the request is being made, which must be the same as the place where the service is to be carried out. In the event of doubt, the claim should be made from the latter place.     

Errands (Everything) Terms & Conditions

 

As per SURVV shipping policy, users of the service and couriers are prohibited from delivering, purchasing, sending or receiving the below mentioned things from the materials and products or any other related things to these products or materials, And that the company ( SURVV ) is allowed to open and check any of the packages and verify its authenticity and compliance with the shipping policy conditions.

 

Prohibited categories

Examples 

Drugs and their equipment

Illegal drugs or equipment used to prepare them.

Human organs

Human organs or any part of the body.

Illegal and stolen goods

Smuggled or illegal goods, as well as products and information that promote illegal goods, goods registered in public records such as real estate, the transfer of which requires official procedures, and you and the customer are fully responsible for verifying that all the materials you will sell are legal.

Prohibited drugs

Unauthorized medicines from the Ministry of Health.

Counterfeit and illegal goods

Coins, stamps and other illegal goods.

Aggressive and criminal goods

Pictures and criminal materials such as personal items related to crimes

Materials and objects and large amounts

Money and valuables

Weapons

ammunition and any other materials are classified types of weapons

prohibited animals and species

Animals parts, weeds, prohibited seeds and any other organic materials that are forbidden to trade in by law

Devices and mechanisms used to break the protection

Any devices or fillets used to breakthrough technical protection on digital devices, including phone Codes.


Fireworks devices and dangerous materials

Fireworks and related goods that are considered in the markets in which they are sold: toxic, flammable or radioactive, and materials such as gunpowder, explosive materials, gasoline and others.

Goods subject to certain controls

Such as batteries containing mercury, chemical and industrial solvents, license plates for cars, equipment for law enforcement authorities, unlocking devices, medical devices, fitness equipment and electrical stimuli, recovered materials, inspection and surveillance equipment mainly used for eavesdropping on word of mouth or Illegal electronic or goods controlled by the government.

traffic control devices

Radar jamming devices, license plate covers, traffic signal changes, etc.

The total sale of currencies

Currencies in all its forms and currency exchange and currencies supported by precious metals.

Delivery for children

We have the right to refuse to provide a delivery service for children, whether to schools or other places.

Misuse of the software platform

We completely reject any offensive language or bad behavior towards the company and / or the service it provides and / or any of our employees and / or any of the couriers working with us. If, at our discretion, it is decided that any customer uses language that is offensive to the company and / or service and / or employees and / or couriers, this will lead to the final closure of the client’s account without refunding any amounts due. This is considered a threat of prosecution or defamation.

Taxi services

Transport of people within the city

Heavy and huge materials

Large and heavy objects whose weight exceeds the size of a ball

Valuables and luxury

Things that exceed the value of 500 EGP

 

Breaching of the shipping policy

 

SURVV has the right to make sure that the applied terms and conditions is being applied on all orders and packages closely and, catching any breach of the shipping policy -without limitation- gives SURVV the right to block access to SURVV services and programs, and can also reject any request and to take legal procedures against the user.

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